NOTICE OF COMPLAINT SUBMISSION

In accordance to the article 10. item 3. of customer protection law we inform the travel contractors/passengers that they can deliver a complaint on the quality of contracted services in written within 8 days after the travel period has expired in the following way:

- address:

UNILINE d.o.o.
Bože Gumpca 38
52100 Pula

- fax: 052/215-036

- e-mail: info@uniline.hr

Contractors/passengers instructions for partly consumed/used services are described in the article 13 of General terms and conditions that are available on the following LINK.

The confirmation of complaint receival will be delivered to you without any postponement. The reply to your complaint will be delivered to you in writing the latest as 15 days from the complaint receival date.

Complaint submitter (for any payment/travel services or passenger services in general) can also submit a formal proposal to the Conciliation Center of Croatian commercial chamber on the following addresses; Rooseveltov trg 2, 10000 Zagreb, www.hgk.hr, or via e-mail: mirenje@hgk.hr

In the event of an unresolved dispute, the consumer may initiate an alternative dispute resolution procedure before the competent ADR body. A list of the competent bodies is available at: https://www.szp.hr/imate-potrosacki-spor/alternativno-izvansudsko-rjesavanje-sporova-adr