How to book? Method of payment Travel cancellation General conditions Notice of complaint submission

TERMS OF PAYMENT

Payment via:

Credit cards: full amount
Debit cards: full amount
Pay Pal: full amount
Bank transfer: full amount or, depending on the type of model, 30% + 70% or something similar with a down payment and a later payment (check out the payment options for the chosen accommodation).

Payment of the reservation by credit cards

All major credit and debit cards in the world are supported.

The following credit and debit cards are authorized and charged:

Visa, Visa Inspire, Visa Premium, Mastercard, Diners, Discover, DinaCard, and Maestro.

Payment of the reservation by bank transfer

If the reservation is paid for by bank transfer, the amount shown must be paid within 24 hours of making the reservation online or of our operator getting the offer.The customer is obliged to send the payment confirmation by e-mail to the electronic mail address info@uniline.hr , otherwise, the company Uniline d.o.o. is not obliged to make a reservation for the service. Uniline d.o.o. is not responsible for bookings of services not performed due to delays in the delivery of the payment confirmation after 24 hours. All bank charges are charged to the customer (consequentially, „OUR“ must be written on the bank payment slip in the "cost option" field). All reservations not paid in full will be considered invalid. The bank transfer cannot be made from abroad if the arrival is within five working days. The bank transfer cannot be made from Croatia if the arrival is within three working days.

For payment from abroad (foreign-exchange account):

Remitter:

The reservation holder's name and surname, as well as their residential address.

Receiver:

Uniline d.o.o. Ulica Bože Gumpca 38, 52100 Pula, Croatia

Bank:

RAIFFEISEN BANK AUSTRIA d.d. podružnica Pula

Foreign-exchange account:

SWIFT: RZBHHR2X, IBAN HR3024840081500154861

Subject:

enter the offer/reservation number

Payment dynamics in the case of a 30% + 70% or similar option

Upon confirming the reservation, the passenger undertakes to pay 30% of the total amount of the selected service within 24 hours (excluding Saturdays, Sundays, and holidays) for the reservation to become valid. The remaining 70% must be paid no later than 21 days before arrival, or according to the conditions accepted at the time of booking. If the arrival is within 21 days, the full amount must be paid within 24 hours to confirm the reservation, or in accordance with the conditions accepted at the time of booking.

WSPay Usage Statement

Uniline d.o.o. uses WSPay for online payments. WSPay is a secure system for online payments, real-time payments, credit and debit cards, and other payment methods. WSPay provides the customer and merchant with secure recording and transfer of entered card data, which is confirmed by WSPay's PCI DSS certificate. WSPay uses SSL certification for 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest levels of protection for data entry and transmission.

Declaration on the Protection of the Transfer of Personal Data

Protection of personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679-Regulation and implementation of the General Data Protection Regulation. WSPay, as credit card authorization and payment executor, personally manages data as a controller and personal data acts in accordance with the General Data Protection Regulation of the European Parliament and Council No. 2016/679 and according to the strict rules of the PCI DSS L1 regulation on the protection of data entry and transmission. uses the encryption of the 256-bit SSL certificate and the TLS 1.2 cryptographic protocol for the transfer of data The personal data used for the purposes of authorization and collection, or in the fulfillment of the obligations established by the contract, are considered confidential data . For the execution of the contract (authorization and payment), the following personal data of the customer are required: name and surname, e-mail, telephone, address, city, ZIP code, country, card type, card number, card duration, and CVV code of the paper. WSPay does not process or use this personal data other than for the purpose of executing the PCI DSS L1 Authorization and Collection Agreement and Certificate.

Statement on the protection and collection of personal data and their use

Uniline d.o.o. undertakes to provide protection of customers' personal data by collecting only the necessary basic information about customers / users that is necessary to fulfill our obligations; informing customers about how to use the collected data, and regularly giving customers a choice about the use of their data, including the ability to decide whether or not they want to remove their name from the lists used for marketing campaigns. All user data is strictly stored and is only available to employees who need this data to do their jobs. All employees of Uniline d.o.o. and business partners are responsible for respecting the principles of privacy.